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Delivery Policy

Where we deliver

We have some lorries and drivers of our own and some of our deliveries are carried out using this method.  Most deliveries are carried out using a courier. We reserve the right to use what we think is the best method to convey your order to you.

We carry out deliveries to most UK addresses excluding the post codes set out below.  If your delivery address falls into one of these postcodes, then please contact our sales team to place your order. They can make alternative arrangements to send your consignment by special delivery, which cannot be done on the website.

DEPOT

POSTCODE AREA

ABERDEEN (VIA ABERDEEN)

AB
DD8-11

SHETLAND AND ORKNEY (VIA GLASGOW)

KW15 - 17 
ZE1 – 99

CHANNEL ISLANDS (VIA SOUTHAMPTON)

GY1 - 99 
JE1 – 99

OBAN DEPOT

PA20-23, 24-40, PH49-50

SCOTTISH HIGHLANDS & WESTERN ISLES (VIA OBAN)

HS9 - 99
PA41 - 49
PA60
PA61 - 75, 77, 78
PA76
PH41(2), 42, 43, 44

SCOTTISH HIGHLANDS & WESTERN ISLES (VIA INVERNESS)

PH 15-26, 30-41
KW 1-3,5-14
HS1 - 8
IV41 - 51, 55, 56

SCOTTISH HIGHLANDS & WESTERN ISLES (VIA IRVINE)

KA27, 28

INVERNESS DEPOT

IV 1-20, 25 30-32,36
IV21 - 23, 26, 27, 40, 52, 53, 54

BFPO (VIA WEMBLEY)

BF0 - BF99

ISLE OF MAN (VIA BLACKBURN)

IM1 – 99

SCILLY ISLES (VIA TRURO)

TR21 – 25

NORTHERN IRELAND (VIA HDN NI)

BT1 – 99

SOUTHERN IRELAND (VIA SHAW)

EIRE/ROI

Orders outside UK

It is currently beyond the scope of this website to accept orders for addresses outside of the UK. Hence, we are unable to take orders to any address outside the UK. If your delivery address falls outside the UK then please contact our sales team to place your order. They can make alternative arrangements to send your consignment by special delivery, which cannot be done on the website.

Lead times and Lost in the Post orders:

Time is not of the essence for deliveries and an agreed delivery time is not a guarantee and does not form part of our contract with you. If a delivery is late, e.g. the courier service fails to deliver within the agreed timescale we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries or financial losses incurred subsequently.

Both of our delivery services are very reliable and it is very rare that anything is delayed or lost in the post. Delays do occasionally happen, despite our best efforts. We can’t accept liability for any delay or for not delivering the products within the estimated delivery time. If you have not received all or part of your delivery by the agreed time and date, please contact our sales department who will be able to assist you (at sales@reeds-carpets.co.uk on [+44 (0) 24 7669 4114]).

For ‘out of stock’ products, the product will be dispatched as soon reasonably practicable after we have received the stock ourselves.

Individual items within your order may have different lead times for delivery. We will contact you to confirm the lead times at the time of your order. In addition, if the lead times should change due to a supply issue or any other unforeseen reason, we will contact you to confirm the revised lead time. 

If you wish to cancel your order due to changing lead times, the quickest way to do this is calling us on +44 (0) 24 7669 4114. Alternatively follow the instructions in our ‘cancellation and return policy’

Delivery Notifications

There will be no further notification once the order has been accepted, if you wish to check on the progress of the order please contact our sales team.

Missed deliveries

If you (or a business representative) are not in to receive the delivery at the time the delivery is attempted, the delivery will be returned to our warehouse. We will inform you when we receive a returned item. Re-dispatch of the item will be at your cost, payable in advance of any re-dispatch. It is your responsibility to ensure that you are present for any re-dispatch and we reserve the right to charge you any additional costs, losses, damages or expenses reasonably incurred by us in attempting to re-dispatch the delivery to you.

Delivery charges and timescales

For stocked products the delivery times and costs are as set out below. For products that are not in stock at the time of ordering a representative will contact you to discuss lead times. Out of stock products will be clearly marked on the products’ webpage and you will be warned at checkout that you are ordering a product that is not in stock. Please do not order a product that is urgent and marked as out of stock, without confirming lead times with one of our sales team.

In our shopping cart area we provide a tool to estimate the shipping charges to your address, just select your shipping method and post code. The tool will also display the weight of your consignment.

Next day deliveries

We offer a guaranteed next day service; this service is based on weight and a premium. It is also subject to a 1:00 PM cut off time for ordering. All orders placed after this time will not be dispatched until the next day. Once we have filed an order manifest with our courier company it cannot be amended.  If you require a next day service, please avoid disappointment by placing you order in good time. Please also note that the cut off time does not include the time it takes one of our representatives to process and confirm your web order once we receive it. This may vary on a day to day basis depending on the volume of orders we receive.

The website does not have facility for next day deliveries, If you require a next day delivery please place your order with the sales office.

Standard delivery

Our standard delivery policy is based on the same weight based calculation cost as the above services but does not include a premium.

Collections

You may collect your consignment yourself from our warehouse. If you want to collect the same day, please order in good time before our 1:00 PM cut off, our sales team will contact you to arrange a collection time. Same day collections will levy a charge of £25.00. If you arrive before your item is ready, you may wait and our warehouse team will prepare your order as soon as reasonably possible.